Joice K. – CV

Graduated in Advertising and Marketing, Post Graduated in Art Direction and Multimedia. I’m a heavy internet user since I got my first computer when the internet was still a dial-up connection. At the time I was into blogs, web radio, and forums… way before social media existence. After social media popularity, I could finally have my dream job, which is Internet + Social Media.

I’m into Data Analytics and SQL at the moment.

Experience

Accenture – Trust and Safety (Content Analyst)

· Process and review content, videos, images that have been flagged for review of potentially sensitive content to ensure there are no violations of policies
· Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines.
· Understands and perform content reviews for the UKI market following client processes and procedures
· Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
· Escalates issues to Operations Manager or client Point of Contact as appropriate
· Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly

Online Data Analyst at Telus International 03/2023 – 11/2023 (Freelancer)

· Improve digital maps research and results according to the user intent

Digital Marketing at Entropic 2018 – 2020  Ireland

Responsible for brand awareness through digital marketing, promotional material and website

Digital Marketing at Qflow Coffee May 2018 – July 2018  Ireland

Develop relevant content topics to reach the company’s target customers, Create, curate, and manage all published content, Oversee design (ie: Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, Blog, etc.), Design, create and manage promotions and Social ad campaigns, Analyze key metrics and tweak strategy as needed, Advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate.

Digital Marketing at Qflow Promotions May 2018 – July 2018  Ireland

Develop relevant content topics to reach the company’s target customers, Create, curate, and manage all published content, Oversee design (ie: Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, Blog, etc.), Design, create and manage promotions and Social ad campaigns, Analyze key metrics and tweak strategy as needed, Advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate, Website management, Blog content, Contact with suppliers.

Social Media Marketing at Fierce Fun 2017 – 2019  Ireland

Create, curate, and manage all published content, Conduct online advocacy and open a stream for cross-promotions, Develop and expand community and/or influencer outreach efforts, Oversee design (ie: Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, Blog, etc.), Manage efforts in building online reviews and reputation. Monitor online reviews and respond to each review.

Education

Marketing Institute 2019 – 2019  Ireland
Digital Marketing

BSc (Honours) at UNIP 2004 – 2007  São Paulo, Brazil
Advertising and Marketing

MSc at USJT 2009 – 2010  São Paulo, Brazil
Art Director – Creation and Multimedia (Level 9)Professional level qualification (level 5) at Digital

Professional Certificates

Udemy 2022  – Online
SQL for Business Analysis, Marketing, and Data Management

Coursera 2021  – Online
Data Analyst – Professional Certificate (Google)